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How do I wash my products?



Wash at 40°c in mild detergent. Tumble dry on a low heat. Cool iron. Do not use a fabric softener. 



Place item in a cloth bag and wash at 60°c


Shear Comfort

Can be washed at up to 80°c. 


Any other products can be wiped down with warm soapy water. Do not use a fabric softener.



When will my item be delivered?

We aim to deliver your items within 3-4 working days. If you have not received your order within 7 working days, please contact us on 0117 966 6761 or email us with your order number on



What is your returns policy?

Our returns policy can be viewed here.



Do any of your products come with a guarantee?



Lifetime Guarantee for manufacturer's faults



12 month's warranty


Stealth Hardware

12 month's warranty


Shear Comfort

Guaranteed for 50 washes



Cushions - 2 years, Cover - 1 year


All other products are guaranteed for 6 months.



How do I fit my product?

All items requiring fitting come with full instructions.



What is the difference between natural and medical sheepskin?

Both our natural and XD1900 sheepskins are made to Australian Medical Sheepskin standards.


The main difference between natural and XD1900 wool, is that XD1900 is specifically woven to a greater density of 1900gsm.


All information regarding our Shear Comfort Sheepskin can be found here.



How is payment taken?

Payment is taken online via PayPal. If you prefer to pay via telephone directly, please call us on 0117 966 6761 to place your order.



What do I do if there is an issue with my order?

If you have any issues with your order, such as incorrect or faulty items, please call us on 0117 966 6761.



What if I am VAT exempt?

If you are VAT exempt please call us on 0117 966 6761 to place your order and quote E-SHOP.


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